Privacy Policy

Effective Date: 01/01/2025
Last Updated: 04/28/2025

Welcome to CarLabDetailers.com ("Website"), operated by Car Lab Detailers LLC, a subsidiary of Car Lab LLC ("we," "us," or "our").
Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or interact with our Website.

By using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information:
  Your name, email address, phone number, address, vehicle details, and other contact information when you fill out forms, book a service, or communicate with us.
• Non-Personal Information:
  Information such as your IP address, browser type, operating system, referral URLs, and general browsing behavior.
• Cookies and Tracking Technologies:
  We use cookies and similar technologies to enhance your experience, understand Website usage, and deliver targeted advertising.
  For more information, please review our Cookie Policy.

2. How We Use Your Information

We may use the information we collect to:

• Provide and manage our services
• Respond to inquiries and provide customer support
• Personalize and improve your experience on our Website
• Send promotional emails, offers, and service updates (you may opt out at any time)
• Deliver targeted advertising via platforms like Google Ads
• Detect, prevent, and address security issues and fraud
• Comply with legal obligations and enforce our policies

3. How We Share Your Information

We do not sell or rent your personal information to third parties.
However, we may share your information in the following circumstances:

• Within Car Lab LLC-Owned Companies:
  We may share your information with other businesses owned and operated by Car Lab LLC to offer you seamless service, promotions, and product offerings across our brands.
• With Trusted Service Providers:
  Third-party vendors such as payment processors, hosting services, marketing partners, and advertising providers may access your information when performing services on our behalf.
• For Business Transfers:
  If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• For Legal Requirements:
  We may disclose your information if required to comply with laws, regulations, legal processes, or government requests.

4. Google Ads and Remarketing

We use Google Ads, including remarketing and similar audience features, to deliver relevant advertisements based on your prior interactions with our Website.
Third-party vendors, including Google, may use cookies to serve these ads.

You can manage your preferences or opt out through the Google Ad Settings page.

5. Payment Information

If you make a purchase or payment through our Website, your payment information is securely processed by third-party providers.
We do not store or process any payment information directly on our servers.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
We periodically review and securely delete data that is no longer needed.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we have about you
• Request corrections or updates to your information
• Request deletion of your personal information
• Object to or restrict certain uses of your data
• Withdraw consent where we rely on your consent for processing

To exercise any of these rights, please contact us at sales@carlabdetailers.com.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to personalize your experience and understand how you interact with our Website.
For more details and to manage your preferences, please refer to our Cookie Policy.

9. Third-Party Links

Our Website may include links to third-party sites.
We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

10. California Residents (CCPA Notice)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and share
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (note: we do not sell personal information)

To exercise your rights under the CCPA, please contact us at sales@carlabdetailers.com.

11. Children's Privacy

Our Website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or our business practices.
When we do, we will update the "Last Updated" date at the top of this page.
We encourage you to review this page regularly.

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14. Facebook, Instagram, and TikTok Advertising

We may use Facebook, Instagram (Meta), and TikTok advertising services, including remarketing and custom audience targeting, to serve ads to users based on their interactions with our Website.

When you visit our Website, these platforms may collect information about your activity through cookies, pixels, and similar tracking technologies to help us deliver more relevant advertisements. This information may include:

• Pages visited
• Services viewed
• Actions taken (such as form submissions or bookings)

We may also use email addresses and other customer information (where legally permissible) to create Custom Audiences and Lookalike Audiences for advertising purposes on these platforms.

You can learn more about how Facebook collects and processes data here and about TikTok's privacy practices here.

Managing Your Preferences:
You can control how ads are personalized to you by adjusting your settings directly through:

• Facebook Ad Preferences
• TikTok Ad Preferences

If you prefer not to be part of custom audiences, you can contact us at sales@carlabdetailers.com to opt out.

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15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Car Lab Detailers LLC
Fort Collins, Colorado
Email: sales@carlabdetailers.com
Phone: 970-699-3552

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